Cancellation Policy for services
If you cancel 24 hours before your reservation for daily pet sitting and or house sitting, we will accept your cancellation. If you cancel less than 24 hours, you will be charged for the visits, as we will not be able to rebook your time slot.
Cancellation Policy for Pet Sitting
If you booked a vacation sit and come home early, no refunds are given for early returns, as we cannot rebook your services.
Seven days’ advanced notice if your plans change. If you cancel in less than 7 days, 50% payment is required.
Over-nights must be cancelled in 7 days or more, or non-refundable.
Please note that scheduling is not automatic. Please allow 12 hours for confirmations to be sent to your email address on file. Our office hours are 8 am to 6 pm Monday to Sunday. Emails and notifications are checked every four hours over the weekend. Calls placed over the weekend will be returned as soon as possible for your convenience.
While we aim to provide the most comprehensive and timely service in the industry, we are not always guarantee availability with last minute requests. Please plan-ahead for busy holidays times so we don’t disappoint you.
Billing & Payments:
For weekly multiple services, we can either bill you out weekly, via Paypal. Invoices will be sent every Monday for services for the previous week, Monday - Sunday. You can as well pay by check or cash. We will gladly accept bulk prepayment if this is more convenient for you. If your credit card has insufficient funds, we ask that when contacted, please get back to us immediately. If your card information has changed, please let us know immediately. If we need to call and/or email you more than 2 times to receive payment, we will charge you a processing fee of $5.
Please contact us to tell us that you have arrived home. If we don’t hear from you, we will continue to come until that contact has been made. We must have at least one set of keys to provide service. We would also need to create a profile for yourself a pet(s). Without your information, we cannot do our best to serve you properly.
The processing of late payments is $15